Staff change, and the new one always arrives on the busiest morning. The answer is inside the software, and a person is one call away — pharmacies do not keep office hours, so neither does support.
Ask it the way you would say it out loud — "how do I post a purchase return" — and it gives the steps for your screens, then a button that opens the right one. It works offline, so a dead connection never strands anyone mid-bill.
Nights, Sundays and the festival rush included. We connect to the machine and fix it while you keep billing, instead of asking you to close the counter.
We install it on your counter with your stock and your suppliers already loaded — not a demo database. The first live bill is not the first time your staff have seen the screen.
Usually a few days, most of it waiting on your old software to export.
Counters, printers, which distributors you buy from and what your current software is holding. The right licence is confirmed before anything is charged.
Product masters, batches, opening stock, customers and suppliers import in minutes. If you would rather we did it, white-glove migration is quoted alongside the licence.
We map each distributor's file format with you once, and set the bill layout per counter for thermal, dot-matrix or A4.
Billing, returns, purchase posting and the reports the owner reads, on the shop's real catalogue.
The first week is the one that matters. Support is remote and available whenever the shutter is up.
A backup runs automatically every night and restoring it is a guided step you can follow yourself, not a phone call to a technician who may not answer. On Branch Server the data lives on the branch machine, so a counter PC failing costs you a PC, not a day's billing.
Cloud backup is included while care and updates are active.
Yes. It installs on your PC and keeps your data on your PC. Billing, stock, purchases and reports all run with the connection down; the internet is only needed when you sync or take a cloud backup.
The licence is not. You buy it once, it stays yours, and there is no monthly rental and no per-bill charge. Care and updates renew annually — free the first year — and cover regulatory changes, support and cloud backup.
Yes. Product masters, batches, opening stock, customers and suppliers all import, and most shops are running on their real catalogue the same day. White-glove migration is quoted with your licence.
Excel or CSV, from Marg, Logica, Suvidha or any custom export. Map that supplier's columns once and every later invoice from them imports on its own; odd formats can be mapped by hand and still post a clean GRN.
As many as you need. One machine acts as the branch server and each additional counter connects over your local network for a one-time per-counter licence, all on the same live stock.
Any reasonably current Windows PC. Thermal, dot-matrix and A4 printers are supported with the layout configurable per machine, and barcode scanners work as keyboard input with no special driver. Older 32-bit counter PCs run a separate build.
We call you back, look at how your shop runs — counters, printers, distributors — and confirm the right licence before anything is charged. Then we install it and bring your data across.